Aabasoft Technologies India Private Limited
Kerala - India
TRAINEE – TECHNICAL SUPPORT ASSOCIATE
Role & Responsibilities:
• Domain and DNS Management (Registration, Renewal).
• Collecting requirements/updations from Clients in both website and Desktop applications.
• Complete detailed reports listing requests for technical assistance.
• Providing client support to solve issues in both Website and Desktop applications.
• Act as the initial point of contact for domain or website related concerns from clients.
• Invoice generation for clients and follow up.
• Plesk and C-panel management.
• Maintain a working log detailing updates, as well as the date of completion.
• Meetings with clients to analyze, troubleshoot and diagnose issues.
• Ability to prioritize and manage several milestones and tasks efficiently
• Comfortable working in and assisting others through company help desk softwares.
• Time-management skills and the ability to establish reasonable and attainable deadlines.
• Excellent Communication and interpersonal skills essential when communicating with customers and
• A bachelor's degree in computer science or related technology field is preferred.
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