Fragomen Immigration Services India Private Limited
5th Floor, Lulu Cyber Tower 1, Infopark, Kakkanad Kochi 682 042, India T: +91 484 3989077
Tech COE Lead
Our organization is currently seeking an experienced IT Project Lead/Manager. We look forward to a candidate who will be responsible for planning of technology or automation projects, managing our team of IT professionals, implementing and the execution of all technology-related tasks and initiatives for various teams within Fragomen Shared Services in Kochi. What awaits you, is a plethora of opportunities to interact with a multicultural workforce, be a part of an energetic and dynamic environment wherein you work closely with various teams and engage with multiple Stake holders.
Roles and Responsibilities:
• Understand the firmwide technology initiatives and encourage team to upskill technical expertise to take up
• Be involved in end-end project management and development of technology solutions and oversee the
• Act as an initial PoC for any correspondence regarding technology solutions with multiple stakeholders and
ensuring timely service deliveries and achievement of department goals/milestones. Represent the team at
all internal forums.
• Work closely with the Shared Services teams to understand their requirements and develop relevant
• Continually evaluate opportunities to improve efficiency and effectiveness when resolving issues. Work
closely with the RPA team on configurations and issue resolution of technology solutions. Establish and
maintain feedback mechanism and team’s performance review.
• Create and implement training plan for team members to understand the dynamic business and user
• Lead, guide and mentor team members to understand the various aspects of technology solutions. Track
team deliverables and productivity.
• Do data analysis and come up with innovative ideas on customized solutions for the Shared Services Review
and optimize the existing technology solutions.