Emsyne(Muthoot Systems and Technologies Pvt.Ltd)
4th Floor, LULU Cyber Tower, Infopark, Kusumagiri P.O, Kakkanad, Kochi-682 030, Kerala, India. +91 484 6677602/6677603
Supporting and Guiding new and existing customers via email, call, Googlemeet
Identifying customers needs, clarify information, research, provide solutions and/or alternatives.
Documentation, recording and updating incidents and issues reported by customers
Coordination with different departments to provide the best solutions to customers.
Rotational Shifts / on call
Experience of providing Support over call or email to Global clients.
Ability to get to the root cause of the problem
Hands on Experience for supporting technical issues and queries raised by the clients.
Excellent communication skills to manage the clients
Should be cognizant of incident management, problem management, change management and release management
Experience in documenting, recording and updating incidents in ITSM tools
Strong Troubleshooting Skills.
Provide in-depth analysis of incidents to determine root cause and solutions of technical issues
Experience customer service and Exceptional communication skills.
Experience of providing Support over call/email/Google tools.
Hands on Experience for supporting technical issues and queries raised by the clients
Should be aware of IT best practices
Troubleshooting and Analytical Skills
Basic knowledge about .Net, SQL and other Microsoft technologies
Qualifications Required: B.Tech, B.E, BSc Computer Science
Please send your CV to firstname.lastname@example.org Subject line should be " Support Engineer"