Career Opportunities:

Solution Consultant

We are looking for a Solution consultant for the implementation and support of our software product eMAM (http://www.empressmam.com). eMAM is an innovative, fast-paced, and growing software product that delivers an enterprise-level media asset management (MAM) platform to customers throughout the world.


Responsibilities
Proficient in providing technical support to a diverse, global customer base.
Troubleshooting Windows desktops, servers, and database servers.
Ability to explain complex technical concepts in a clear and concise manner.
Skilled in prioritizing and escalating customer issues based on their severity.
Consistent in providing timely updates on tasks to align with severity levels.
Demonstrates both teamwork and autonomy in a work setting.
Preparing documentation/knowledge base articles
Takes a proactive approach to work independently and without close supervision.
Flexibility to work shifts and weekends as needed.


Skills
Chat, email, and voice support experience. Exceptional oral and written communication skills in English.
Knowledgeable in using CRM tools like Zoho.
Proficient in Windows server administration, IIS, and Apache.
Intermediate experience with MS SQL.
Proficient in AWS/Azure.
Basic understanding of networking concepts such as TCP/IP, routing, firewall, WAF, and load balancing.
Experienced in working with software systems hosted on public cloud platforms such as Azure or AWS.
Ability to maintain high levels of customer information security and compliance.
Possess scripting knowledge as an added advantage.
Willingness to work on rotational 24/7 shifts. Work will be 8 hours/day on 5 days (40 hours) a week.


Email your resume with the subject of "Solution Consultant" and a cover letter to provide the following information to be considered for the position.


1. Years of Experience in similar profile -
2. Current location -
3. Notice period required to join (Immediate Joiners preferred) -
4. Current remuneration and expectations -


EMAIL: HR@EMPRESSINFOTECH.COM

Email: hr@empressinfotech.com

L1 Support Engineer

We are looking for L1 Support engineers for the implementation and support of our software product eMAM (http://www.empressmam.com).

eMAM is an innovative, fast-paced, and growing software product that delivers an enterprise-level media asset management (MAM) platform to customers throughout the world.

Responsibilities:

• Provide 1st Level support for our software products to international clients.
• Help to resolve software, technical and implementation related questions of the customers efficiently and effectively through, email, phone and chat communication as required.
• Manage estimated response and resolution times for ticket closure.
• Gather additional information from the customers/collect and analyze the log files to best handle customer tickets and escalate the issue to the appropriate team members for resolution if required.

You will be working collaboratively with a highly talented team of technical support engineers in India and in the US to deliver software support services to customers around the globe.

Requirements:

* Must have Excellent written and verbal communication skills in English.
* 0 to 2 yrs L1-L2 experience in software or technical support.
* Good Customer service skills.
* Excellent troubleshooting, diagnostic and analytical skills.
* Knowledge of software implementation.
* Basic Knowledge of Networking, FTP, HTTP, DNS, Active directory, etc.
* Basic knowledge of Windows (server and desktop), Linux, and Mac Operating Systems and their administration.
* Basic Knowledge in Microsoft SQL Server or other databases.
* Knowledge of Cloud services such as AWS, Azure, GCP. would be a plus.
* Experience in international client support would be a plus

* Willingness to work on rotational 24/7 shifts. Work will be 8 hours/day on 5 days (40 hours) a week.

Note:- Freshers with excellent communication skills can apply for the trainee post.

Email your resume with a subject of "L1 Support Engineers" with following information

1. Experience in IT.
2. Current location.
3. Notice period required to join (Immediate Joiners preferred).
4. Current remuneration and expectations.

Email: hr@empressinfotech.com

ASP.NET C# Programmers

We are looking for experienced asp.net developers to collaborate with other technical team members to understand requirements and do application development. You will be working with a team of software engineers to design, develop, test, and support web applications.
Skills Required:
- 1+ Yrs of development exp. in ASP.NET, Webforms, MVC and C#.
- UI development exp. using jQuery, JavaScript, Bootstrap, HTML 5/CSS 3 etc.
- Experience in SQL Server, SQL, stored procedures, functions, views, etc.
- Good logical, analytical and communication skills.
Responsibilities:
- Work with team members to identify development tasks, and give development status updates.
- Involve in requirement gathering, analysis, design, programming, and unit testing.
- Develop and deliver high-quality software programs.
Education: MCA / B. Tech
Work location: Infopark, Kochi
Email your resume with a subject of ".net programmer" and a cover letter to provide the following information to be considered for the position.
1. Current location.
2. Experience in IT.
3. Notice period required for joining (immediate joiners preferred).
4. Current remuneration and expectations.

Email: hr@empressinfotech.com

Project Coordinator / Manager

We are Looking for a Project Coordinator who has good communication and presentation skills to work on the development and maintenance of software applications that use .NET technologies.

Skills Required:
1- 3+ years overall IT experience.
2 - Excellent written, spoken, and presentation skills to interface between IT/technical teams and business users.
3 - 1+ Years exp in requirement gathering, analysis, functional & user acceptance testing.
4 - 1+ Years exp in testing, development coordination, and software development or support.
5 - Familiar with technologies like .NET, C#, UI development, jQuery, REACT.JS and Databases.
6 - Excellent logical & analytical skills.

Responsibilities:
- Project and application support coordination, requirement gathering, conduct web meetings & discussions.
- Perform requirement analysis, design, development, and support .net based web applications.
- Work with various team members to develop, test, and deliver quality software applications.
- Work with technical and non-technical stakeholders to identify requirements, scope, and deliverables.
- Facilitate web meetings to provide updates to all project team members.

Email your resume with a cover letter to provide the following information to be considered for the position.

1. Experience in IT.
2. Current location.
3. Notice period required to join (Immediate Joiners preferred).
4. Current remuneration and expectations.

Email: hr@empressinfotech.com

Technical Support Engineers

We are looking for Technical Support engineers for the implementation and support of our software product eMAM (http://www.empressmam.com). eMAM is an innovative, fast-paced, and growing software product that delivers an enterprise-level media asset management (MAM) platform to customers throughout the world.

Responsibilities:
• Provide implementation and technical support (L2/L3) for our software products to international clients.
• Resolve technical issues of the software product to our Enterprise Customers and Partners around the globe.
• Document and verify reported problems. Troubleshoot and resolve issues utilizing all available tools, resources, and documentation. Engage additional resources when necessary.
• Log/report issues on our CRM, provide effective and consistent communication to customers, peers, and other teams.
• Understand and set issue priority based on urgency and business impact.
• Close issues by providing quick resolutions and document technical analysis and root causes wherever applicable.
• Responsible for being available to support our customers according to the agreed SLAs.

Skills Required:
• 2+ years of experience in software or technical support in the relevant field.
• Good knowledge of Windows Servers, Web Servers, and administration. Good knowledge of IIS configurations.
• Excellent troubleshooting, diagnostic and analytical skills.
• Knowledge of software implementation, application hosting, and support.
• Knowledge of Microsoft SQL Server or other databases. Hands-on experience in failover cluster instances, or High availability always on database configuration. MS SQL management.
• Worked in development or support of apps using C#, JavaScript, and node.js with SQL Server database.
• Have experience in managing SaaS platform.
• Knowledge of Cloud services such as AWS, Azure, and GCP.
• Hands-on experience in EC2, Dockers and Container Services, AWS Lambda, Step Functions, AWS CLI, CloudFormation, Route53, CloudFront, CloudWatch, etc.
• Good written and verbal communication skills in English.
• Able to communicate complex topics to customers and co-workers of varying technical skill levels.
• Willingness to work on rotational 24/7 shifts. Work will be 8 hours/day on 5 days (40 hours) a week.

Email your resume with the subject of "Technical Support Engineers" and a cover letter to provide the following information to be considered for the position.

1. Experience in IT.
2. Current location.
3. Notice period required to join (Immediate Joiners preferred).
4. Current remuneration and expectations.

Email: hr@empressinfotech.com