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Empress InfoTech

Empress Cybernetic Systems Pvt Ltd.
3rd Floor, Carnival Phase II,
Kakkanad, Kochi,
India - 682042

Phone0484-4042440
emailhr@empressinfotech.com

Career Opportunities:

Technical Solutions Consultant

We are looking for a highly capable Technical Support Engineer for Windows Server, Web, Database environments on premise and cloud environments.

Skills Required:
• 2+ Years of experience providing L2/L3 technical support in the following technologies.
• Proficiency in configuring, managing, and troubleshooting Windows Server and MS SQL Server database environments.
• Experience in configuring, maintaining, and troubleshooting IIS for hosting web applications and websites.
• Experience in MS SQL Server database installation, configuration, maintenance, and performance tuning.
• SQL Server failover cluster instances, or High availability always on database configuration.
• Ability to diagnose and resolve complex technical issues related to servers, web services, and databases.
• Root cause analysis skills to identify underlying problems and implement effective solutions.
• Exp. in application support, understanding app architecture, and diagnosing issues related to performance and functionality.
• Expertise in analyzing app logs and debug issues to identify root causes and implement solutions.
• Exp. in managing and prioritizing incidents, coordinating with relevant teams, and providing timely updates to stakeholders.
• Familiarity with scripting languages like PowerShell, Bash, or Python to automate tasks and streamline processes.
• Experienced in working with software systems hosted on public cloud platforms such as Azure and AWS.
• Understanding of cloud security principles and best practices to ensure secure cloud deployments.
• Familiarity with a wide range of AWS services, including EC2, S3, RDS, IAM, VPC, Route 53, Lambda, CloudFormation, etc.
• Exp. with AWS CloudWatch for monitoring resource utilization, setting up alarms, and gathering performance metrics.
• Understanding of AWS Lambda for building serverless applications and event-driven functions
• Hands-on experience in networking concepts such as TCP/IP, routing, firewall, WAF, and load balancing.
• Experience with AWS Command Line Interface (CLI) for programmatic interaction with AWS services.
• Understanding of key Azure services, Virtual Machines, Azure App Services, Azure SQL DB, Azure Storage, Azure AD etc.
• Knowledge of Azure Virtual Network, subnets, network security groups (NSGs), and Azure Load Balancer.

• Ability to maintain high levels of customer information security and compliance.
• Chat, email, and voice support experience. Exceptional oral and written communication skills.
• Knowledgeable in using CRM tools like Zoho.

Responsibilities:
• Proficient in providing technical support to a diverse, global customer base.
• Troubleshooting Windows desktops, servers, and database servers.
• Ability to explain complex technical concepts in a clear and concise manner.
• Skilled in prioritizing and escalating customer issues based on their severity.
• Consistent in providing timely updates on tasks to align with severity levels.
• Demonstrates both teamwork and autonomy in a work setting.
• Collaborate with cross-functional teams to resolve complex problems and escalate issues as necessary.
• Assist customers in deploying, configuring, and maintaining applications on cloud platforms such as AWS and Azure.
• Preparing documentation/knowledge base articles
• Takes a proactive approach to work independently and without close supervision.
• Willingness to work on rotational 24/7 shifts. Work will be 8 hours/day on 5 days (40 hours) a week
• Flexibility to work shifts and weekends as needed.

Email your resume with the subject of "Technical Solutions Consultant" and a cover letter to provide the following information to be considered for the position.
1. Experience in Technical Support.
2. Current location.
3. Notice period required to join (Immediate Joiners preferred).
4. Current remuneration and expectations.

Email: hr@empressinfotech.com

Software / Technical Support Engineers & Trainees

We are looking for Support (technical) engineers for the implementation and support of our software products.

Responsibilities:
Provide implementation and technical support for our software products to international customers.
• Provide production support for web-based applications developed in .net or java.
• Provide technical support for Windows web servers, Database servers, and Cloud environments like AWS.
• Resolve, document, and track technical issues to ensure timely resolution to customer problems.

You will be working collaboratively with a highly talented team of technical support engineers in India and in the US to deliver software support services to customers around the globe.

Requirements:
* Excellent written and verbal communication skills in English.
* 0 to 3 yrs experience in software and technical support.
* Good Customer service skills.
* Excellent troubleshooting, diagnostic and analytical skills.
* Knowledge of software implementation.
* Good Knowledge of Networking, FTP, HTTP, DNS, Active directory, etc.
* Good knowledge of Windows (server and desktop), Linux, and Mac Operating Systems and their administration.
* Knowledge in Microsoft SQL Server or other databases.
* Willingness to work on rotational 24/7 shifts. Work will be 8 hours/day on 5 days (40 hours) a week.
* Knowledge of Cloud services such as AWS, Azure, GCP. Certification would be a plus.

Note:- Freshers with excellent communication skills and those who completed internships courses in MCSE/Networking/Cloud systems can apply for the trainee post.

Email your resume with a subject of "Technical Support Engineers" and a cover letter to provide the following information to be considered for the position.

1. Experience in IT.
2. Current location.
3. Notice period required to join (Immediate Joiners preferred).
4. Current remuneration and expectations.

Email: hr@empressinfotech.com