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Nuvento Systems Private Limited

Trans Asia Cyber Park Infopark Phase 2, Infopark SEZ, Phase II, Kochi-682303 Tel: +91 484 4066070

Phone0484 4066070
emailmohan@nuvento.com

Career Opportunities:

Team Leader

No of positions: 1


No. Years of Experience: 1 to 2 years of Team handling experience (End to end Sales), 


Location: WFH


Responsibilities



  • Work closely with the team, motivating and coaching them.

  • Lead and inspire a team of sales agents to deliver excellent levels of individual/team performance and customer satisfaction.

  • Support the Head of Sales to deliver business targets and objectives and create a performance orientated culture


The day-to-day activity will include



  • Having “morning huddles” to make sure that your team know what their objectives are for the day

  • Call listening and giving feedback to Agents on how they can improve

  • Meeting and over exceeding the Team sales target

  • Controlling Attrition & Absenteeism

  • Taking call escalations and looking out over your team for when an Agent may need help

  • Ongoing coaching and development of your team

  • Monitoring and driving individual and team performance, usually against a set of key performance indicators (KPIs)

  • Preparing reports for your Line Manager on performance against these KPIs

  • Ongoing motivation of your team to ensure a positive mindset and customer-focused attitude remains throughout

  • Identifying and addressing any people issues, and being a pillar of support for your team members

  • You may also be expected to take on responsibilities like:

  • Training your team members to identify cross-sell and upsell opportunities

  • Contribute to overall customer experience by promoting awareness of any company-wide customer experience initiative

  • Make the best use of the resource by effective resource planning


Requirements



  • Previous experience as a Team Leader – Sales process

  • Track record of over-achieving quota

  • Good interpersonal skills

  • Good Analytical skills

  • Customer centric

  • Good MS office skills like Microsoft Excel and Power Point

  • Good presentation skills

  • Fluency in multiple languages English, Hindi & Marathi.

  • Graduates/Undergraduates

  • Flexible to work in shifts (6 days with rotational weekly off)

  • Ready for relocation if required

  • Adaptability and accountability.

  • Fluency in multiple languages English, Hindi & Marathi.


Should posses a latest Smart Phone with good network coverage of at least 2 leading telecom service providers


Broadband/Wifi connection will be an added advantage

Email: careers@nuvento.com