Back to Top

IT Destination

The Premium
It Infrastructure
in Kerala

Company Jobs

Nuvento Systems Private Limited

Trans Asia Cyber Park Infopark Phase 2, Infopark SEZ, Phase II, Kochi-682303 Tel: +91 484 4066070

Phone0484 4066070
emailmohan@nuvento.com

Career Opportunities:

Customer Service Executive

No of positions: 3


No. Years of Experience: Blended of Fresher and up-to 1 to 2 years of experience (End to end Sales), 


Location: WFH


Responsibilities



  • Make large amounts of outbound sales calls in a timely manner

  • Follow communication “scripts” when handling different topics

  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.

  • Seize opportunities to sell the service

  • Making sales or recommendations for products or services that may better suit client needs.

  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

  • Build sustainable relationships and engage customers by taking the extra mile

  • Keep records of all conversations in our call center database in a comprehensible way

  • Constantly works towards improving product knowledge and performance level

  • Meet personal/team qualitative and quantitative targets


Requirements



  • Previous experience in a customer executive role – Sales process

  • Track record of over-achieving quota

  • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.

  • Proficiency with computers, especially with CRM software, and strong typing skills.

  • Customer focus and adaptability to different personality types

  • Ability to multi-task, set priorities and manage time effectively

  • Strong time management and decision making skills.

  • Adaptability and accountability.

  • Fluency in multiple languages English, Hindi & Marathi.

  • Graduates/Undergraduates

  • Flexible to work in shifts (6 days with rotational weekly off)

  • Ready for relocation if required


Should posses a latest Smart Phone with good network coverage of at least 2 leading telecom service providers

Broadband/Wifi connection will be an added advantage

Email: careers@nuvento.com