Nuvento Systems Private Limited
Trans Asia Cyber Park Infopark Phase 2, Infopark SEZ, Phase II, Kochi-682303 Tel: +91 484 4066070
Customer Service Executive
Experience : 1-2 Years
- Make large amounts of outbound sales calls in a timely manner and meet the client specified targets.
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Seize opportunities to sell the service
- Making sales or recommendations for products or services that may better suit client needs.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Constantly works towards improving product knowledge and performance level
- Meet personal/team qualitative and quantitative targets
- Previous experience in a customer executive role – Sales process
- Track record of over-achieving quota
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Proficiency with computers, especially with CRM software, and strong typing skills.
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Strong time management and decision making skills.
- Adaptability and accountability.
- Flexible to work in shifts (6 days with rotational weekly off)
Current work Model
- Work from Home until covid restrictions. Post that it will be work from office. Willing to relocate. We may have an office in Pune or Navi Mumbai.
- Should posses a Smart Phone with good network coverage of at least 2 leading telecom service providers
- Broadband connection is mandatory with minimum speed of 25 MBPS upload and download
- Should be able to Read, Write and Speak – Marathi, Hindi and English