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Nuvento Systems Private Limited

Trans Asia Cyber Park Infopark Phase 2, Infopark SEZ, Phase II, Kochi-682303 Tel: +91 484 4066070

Phone0484 4066070
emailmohan@nuvento.com

Career Opportunities:

Customer Service Executive

Experience : 1-2 Years

Responsibilities



  • Make large amounts of outbound sales calls in a timely manner and meet the client specified targets.

  • Follow communication “scripts” when handling different topics

  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.

  • Seize opportunities to sell the service

  • Making sales or recommendations for products or services that may better suit client needs.

  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

  • Build sustainable relationships and engage customers by taking the extra mile

  • Keep records of all conversations in our call center database in a comprehensible way

  • Constantly works towards improving product knowledge and performance level

  • Meet personal/team qualitative and quantitative targets 


Requirements



  • Previous experience in a customer executive role – Sales process

  • Track record of over-achieving quota

  • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.

  • Proficiency with computers, especially with CRM software, and strong typing skills.

  • Customer focus and adaptability to different personality types

  • Ability to multi-task, set priorities and manage time effectively

  • Strong time management and decision making skills.

  • Adaptability and accountability.

  • Graduates/Undergraduates

  • Flexible to work in shifts (6 days with rotational weekly off)


 


Current work Model



  • Work from Home until covid restrictions. Post that it will be work from office. Willing to relocate. We may have an office in Pune or Navi Mumbai.


Requirement



  • Should posses a Smart Phone with good network coverage of at least 2 leading telecom service providers

  • Broadband connection is mandatory with minimum speed of 25 MBPS upload and download


 Languages Requirement



  • Should be able to Read, Write and Speak – Marathi, Hindi and English

Email: careers@nuvento.com