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Company Jobs >> Art Technology and Software.
Art Technology and Software.
Ground Floor, Thapasya building, Infopark, Kakkanad, Kochi –682 030.
www.artechsoft.com
 
  • Career Opportunities:
  • Team Lead: Process Associate - Male
    (This is not a call center job profile)
    1. Act as level 1 support, take customer calls and provide basic support and troubleshooting, raise tickets wherever required and escalate to the right/concerned group/authorities.
    2. Observe/audit financial transactions on the application at all times and alert if anything out of the ordinary happens. Proper definition of what will result in an alert will be provided to the team.
    3. Observe/audit infrastructure and message processing monitoring through the provided tools and alert any issues. Well set escalation procedures will be provided to the team.
    4. Take calls from end customers. Good communication skills required to communicate with team in UK/US.
    5. Report out audit findings on a frequent basis to the client and management team. Frequency and report format will be defined and provided
    6. Track, monitor, guide and mentor team members.
    7. Prepare shift rotas for all team members
    8. Assist delivery manager in goal setting and tracking for individual employees, conduct semi annual and annual appraisal review and help team members achieve career goals.

    The desired candidate profile
    • At a high level is someone who has at least 5 years of customer service experience (preferably in cards/banking industry), good communication skills, very computer literate, good attention to detail, sound logic to identify misses in trends and ability to identify trends as well, good in reporting skills
    • At least 2 years experience as a team lead managing a team

    What will be provided
    • Salary will commensurate the experience and interview performance
    • Full training will be provided to the selected resources.
    • Depending on performance and completion of company mandates, candidates can move up in the set career path in operations or development.
    • Performance Incentives

    Mandatory
    • Candidates should be open to working in night shifts and be part of shift rotations. Only candidates who are willing to stay with us for at least an year should apply..
    Email:  art-hr@artechsoft.com
    Junior Process Associate - Male
    (This is not a call center job profile)
    1. Act as level 1 support, take customer calls and provide basic support and troubleshooting, raise tickets wherever required and escalate to the right/concerned group/authorities.
    2. Observe/audit financial transactions on the application at all times and alert if anything out of the ordinary happens. Proper definition of what will result in an alert will be provided to the team.
    3. Observe/audit infrastructure and message processing monitoring through the provided tools and alert any issues. Well set escalation procedures will be provided to the team.
    4. Take calls from end customers. Good communication skills required to communicate with team in UK/US.
    5. Report out audit findings on a frequent basis to the client and management team. Frequency and report format will be defined and provided

    The desired candidate profile
    • At a high level is someone who has at least 1 years of customer service experience (preferably in cards/banking industry), good communication skills, very computer literate, good attention to detail, sound logic to identify misses in trends and ability to identify trends as well, good in reporting skills

    What will be provided
    • Salary will commensurate the experience and interview performance
    • Full training will be provided to the selected resources.
    • Depending on performance and completion of company mandates, candidates can move up in the set career path in operations or development.
    • Performance Incentives

    Mandatory
    • Candidates should be open to working in night shifts and be part of shift rotations. Only candidates who are willing to stay with us for at least an year should apply..
    Email:  art-hr@artechsoft.com
    Software Engineer
    Job Description
    • 3+ Years of Experience as .Net Developer.
    • Solid experience developing database driven web-based applications using C#, ASP.NET.
    • Good Experience of WCF, Web Services, ASP .Net, MVC, Web API, windows service, Entity Framework, LINQ, Ajax, JavaScript.
    • Excellent exposure in Object Oriented Design skills & design patterns.
    • Experience of SQL Server (2008 or later) or other RDBMS, Stored Procedures and reporting services.
    • Knowledge of JavaScript framework like JQuery & AngularJS.
    • Demonstrated problem solving, analytic and troubleshooting skills.
    • Hands on experience in unit testing tools and mocking framework etc. Continuous integration skills are an added advantage
    • Good understanding of Design patterns and their implementation.

    Responsibilities
    • Participating in meetings with customers and analysis meetings to understand needs.
    • Design, develop and document software components as per architectural specifications.
    • Understand existing technical framework and contribute towards improving it.
    • Collaborate in productive manner with other team members.
    • Bring a passion for learning and staying current with emerging trends and technologies.

    Other skills:
    • Self-Starter and Self-Motivated Individual
    • Open mind and willingness to learn from peers, and help them grow as developers
    • Experience in Agile/Scrum in practice
    • Good Written and Verbal Communication Skills
    • Ability to drive the discussion with the various stakeholders across Geographical teams
    • Ability to make the Right and Quality based Technical Decisions in the interest of Organization
    • Ability to work under pressure and meet deadlines
    • Ability to think ahead and anticipate problems, issues and solutions
    • Stay up to date with industry trends and ability to identify new and emerging technologies that the project can benefit

    Experience:3-4 Years
    Education: B.Tech/B.E./M.C.A - Any Specialization, Any Graduate - Any Specialization
    Email:  art-hr@artechsoft.com
    Accounts Executive (Freshers : Male Candidates can also apply)
    Experience 0-1 years
    Educational qualification: B.Com/M.com/MBA Finance
    Skills/Qualifications: Accounting, Good computer knowledge required, proficient in Tax matters
    Email:  art-hr@artechsoft.com
    QA Engineer (Software Tester)
    Role requires:
    · At least 2 year experience in manual testing
    · Exposure to automated testing.
    · Understanding and developing/executing test plans, test cases, test reporting in an application development environment
    · Conduct all types of application testing as needed, such as usability, system, regression, load, and acceptance testing methods.
    · Experience in Testing of Web-based, Desktop and Mobile applications (Android and iOS).
    · Skilled at Testing Applications end-to-end.
    · Knowledge in QA process is a plus
    · Document software defects, using a bug tracking system, and report defects to software developers.
    · Monitor bug resolution efforts and track successes
    · Basic SQL concepts and query writing
    · Sound knowledge of software testing methodologies and procedures
    · Excellent verbal and written communication skills
    · Ability to think OUT OF BOX
    · Ability to coordinate well with development team.
    · Good communication skills.
    · Experience of working in an agile environment is desirable.
    · Proven data analysis, data verification, and problem-solving abilities.
    · Proactively conduct research into emerging technologies and trends related to the web and mobile.
    · Ability to effectively prioritize and execute tasks in a high-pressure environment.
    · Understanding of configuration management, like SVN and use of any project management tools like redmine, Attask ,Jira.

    Education-
    · B.Tech/B.E./MCA
    Email:  art-hr@artechsoft.com
    Test Automation Analyst
    • 5+ years of experience as a Test Automation Analyst/Engineer or similar role.
    • Experience in a Windows based application development environment.
    • Experience in writing and using transact-SQL queries,
    • Experience in an low latency, high volume application test, with hands on experience using some of the following:
    o Selenium
    o Cucumber
    o SOAP
    o JMeter
    o MS SQL/Windows
    o OpsView (Nagios)
    o XML
    o Splunk
    o Scripting/coding experience in C# , VB.net, Powershell, SED, AWK.
    • A logical approach and ability to think outside the box when problem solving and the flexibility to work in a fast changing 24/7 operational support environment
    • Bachelor’s degree in Information Systems, Computer Science or equivalent technical discipline.
    • Ability to deal with both technical and non-technical staff and all levels of management
    • Excellent organisational, interpersonal skills
    • A great communicator
    Email:  art-hr@artechsoft.com
    Infrastructure Analyst
    A Windows, Server, AD and Exchange Senior Infrastructure Analyst. You will be expected to support, maintain and implement within a physical and virtualised environment. The technical projects you will be involved in are based around Microsoft Windows 2008-2012 Server and SQL Clustering, IIS, Exchange 2010/2013, Active Directory, VMWare & Hyper-V. You will be a Senior Analyst in the Infrastructure team and expected to be able to resolve all technical issues for the infrastructure.
    Responsibilities will include:

    • Provides on site or remote access diagnoses and resolution of computer hardware and software problems.
    • Develops guidelines and upgrade techniques for new operational procedures for the support of databases, hardware systems, operating systems software, network systems software, security and client server systems.
    • Researches, analyses, develops, and documents new processes and procedures to implement new solutions for use by IT Technicians to meet future problem resolution needs.
    • Administers, implements, and provides technical support of applications and associated hardware used in a client server environment.
    • Administers and implements automated data processing systems and computer application programs.
    • Develops operational, installation, and upgrade procedures, to be used by other staff, for communication systems, hardware, network, security, storage and software.
    • Develops structured diagrams for the specifications of databases, communication systems, servers, storage area networks, security or any other computer related hardware or software.
    • Develops and documents configurations of the following: databases, servers, computers, security and network monitor systems, packaged programs, macros, utilities, and communication systems.
    • Develops and implements databases, communication systems, storage area networks, security and applications with user departments, vendors, and data centers.
    • Develops cost estimates and makes recommendations for systems development and upgrades to existing systems.
    • Develops and implements scalable infrastructure capacity management plans and monitoring solutions.
    • Participates in the implementation of new systems or upgrades to existing systems.
    • Participates in the problem and root cause analysis in support of Problem Management.
    • Ensure operational support documentation is complete and accurate.
    • Support continuous improvement programs in response to support service metrics, customer feedback and process efficiencies.
    • Validate Service Level Agreements (SLAs) for supportability and ensures performance against SLAs.
    • Tests programs and systems and integrates system modules.
    • Capable of working with large fast paced applications.
    • Assist with continuous process improvement internally as the company grows and matures.

    Requirements:
    • 8+ years of experience as an Infrastructure Analyst or similar role.
    • Microsoft Windows 2008-2012 Server and SQL Clustering
    • IIS
    • Exchange 2010/2013
    • Active Directory
    • VMWare & Hyper-V
    • Bachelor’s degree in Information Systems, Computer Science or equivalent technical discipline.
    • Ability to multi-task and deliver on time
    • Strong analytical and conceptual skills
    • A good and innovative problem solver
    • Strong communication skills

    Nice to Have
    • IBM SAN
    • Oracle 12g
    Email:  art-hr@artechsoft.com
     
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