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Company Jobs >> Mitsogo Technologies Pvt Ltd.
Mitsogo Technologies Pvt Ltd.
7th Floor, Phase- II, Carnival Infopark, Kochi, Kerala- 682042 Mail ID: careers@mitsogo.com
www.mitsogo.com
 
  • Career Opportunities:
  • Technical Support Engineer (Voice Process)
    Roles and Responsibilities:

    -Perform product demonstrations for both prospective customers and existing customers as needed.
    -Attending initial sales calls and determining a customerís business requirements.
    -Decide whether the software or hardware needs adapting to meet the customerís needs
    -Address customer calls and emails in timely fashion.
    -Take ownership of customer issues reported and see problems through to resolution
    -Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
    -Provide prompt and accurate feedback to customers
    -Ensure proper recording and closure of all issues
    -Prepare accurate and timely reports

    Requirements:

    -Proven working experience of 6 months to 3 years in enterprise technical support, IT support or as a technical engineer for US/UK.
    -Any previous experience with customer support, CRM, Mobile applications, ITSM/ITIL
    -Willing to work in EU / US Shifts.
    -Excellent customer-facing skills
    -Excellent written and verbal communication skills.
    Email:  careers@mitsogo.com
    Technical Support Engineer (Voice Process)
    Roles and Responsibilities:

    -Perform product demonstrations for both prospective customers and existing customers as needed.
    -Attending initial sales calls and determining a customerís business requirements.
    -Decide whether the software or hardware needs adapting to meet the customerís needs
    -Address customer calls and emails in timely fashion.
    -Take ownership of customer issues reported and see problems through to resolution
    -Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
    -Provide prompt and accurate feedback to customers
    -Ensure proper recording and closure of all issues
    -Document knowledge in the form of knowledge base tech notes and articles
    -Maintain a thorough understanding of marketplace, competitors and industry trends in order to identify new business and marketing opportunities.
    -Develop product reference document and product course ware for customers.

    Requirements:

    -Proven working experience of 6 months to 3 years in enterprise technical support, IT support or as a technical engineer for US/UK.
    -Any previous experience with customer support, CRM, Mobile applications, ITSM/ITIL ---Methodologies and cloud based infrastructure will be preferred.
    -Willing to work in EU / US Shifts
    -Basic knowledge of Unix/Linux systems, utilities and scripting
    -Strong leadership, time/account management and organizational skills
    -Excellent customer-facing skills
    -Excellent written and verbal communication skills
    Email:  careers@mitsogo.com
    QA Analyst (1-3 yrs)
    - Experience in testing web technologies, mobile applications and services.
    - Ability to correlate with development team in efficiently communicating the bug impacts and getting the bug fixed by taking the responsibility.
    - Hands-on must for Manual Testing and appreciated if has hands-on in Automation Testing (ideally Selenium).
    Email:  careers@mitsogo.com
    iOS Developer (1-3 yrs)
    Proven working experience in iOS app development and have published original iOS apps

    Design and build applications for the iOS platform

    Optimize existing code and implement new functionalities for the iOS application

    Collaborate with a team to define, design, and ship new features

    Identify and correct bottlenecks and fix bugs

    Help maintain code quality, organisation
    Email:  careers@mitsogo.com
    Angular JS Developer (1-3 yrs)
    - Experience: 1-3 yrs
    -Strong expertise with HTML, CSS, and writing cross-browser compatible code.
    - Maintains up-to-date, thorough knowledge of how web browsers work (e.g., DOM APIs, the box model, etc.) as well as the latest features of HTML, CSS, and JavaScript.
    Email:  careers@mitsogo.com
    Graphic Designer (1-3 yrs)
    - Design & development of in-house concepts.
    - Must have experience in Adobe Photoshop, Adobe Illustrator, Adobe InDesign etc.
    - Ability to recreate design elements from templates (i.e., such as replicating a web page, etc.)
    - Multi-tasking on more than one design brief at a time Producing accurate and high Quality work.
    - Good understanding of how creative files get translated into front-end production files.
    - Strong portfolio demonstrating excellent visual and interaction skills.
    - Strong graphic design skills, layouts, including an eye for good typography, composition, and use of color.
    - Expertise in HTML5, CSS, Wordpress, Bootstrap, JQuery, JavaScript, Responsive Web-Page, Mobile App Design.
    - Experience in Adobe After Effects will be an added advantage.
    Email:  careers@mitsogo.com
    Front End Developer (1-3 yrs)
    -Aware of the interplay between JavaScript and HTML and CSS, and able to dynamically create, modify, and style elements on a page with ease.

    -Maintains up-to-date, thorough knowledge of how web browsers work (e.g., DOM APIs, the box model, etc.) as well as the latest features of HTML, CSS, and JavaScript.

    -Good understanding of cross-browser compatibility issues and ways to work around them.

    -Well-versed in fundamental visual and interactive design discipline.

    -Familiarity with browser testing, debugging and using web developer tools.

    -Able to learn and leverage JavaScript libraries when implementing interactions.

    -Able to implement web standards to build solutions using semantic markup and CSS.

    -Comfortable with any source version control software.

    -Familiarity with tools such as Sketch or Photoshop, to be able to crop, resize, or perform small adjustments on an image is a plus.
    Email:  careers@mitsogo.com
     
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